At Mobile Car Body Repairs London (trading as Car Cosmetics), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mobilecarbodyrepairslondon.co.uk, request services (e.g., mobile dent repairs, scratch fixes, or bumper restorations), or interact with us. We comply with the UK General Data Protection Regulation (GDPR) and other relevant laws.
If you have questions or need to exercise your data rights, contact us at [your email, e.g., info@mobilecarbodyrepairslondon.co.uk] or via our contact page.
1. Information We Collect
We may collect personal information from you in the following ways:
- Directly from You: When you submit a quote request, book a repair, or contact us, we collect details such as your name, email address, phone number, postal address (for on-site services in London areas), vehicle make/model, and details about the repair needed (e.g., photos of dents or scratches).
- Automatically: Through website usage, we collect data like your IP address, browser type, device information, pages visited, and referral sources. This helps us improve our site and services.
- Cookies and Similar Technologies: We use cookies to enhance your experience (e.g., remembering preferences). See our separate Cookie Policy for details.
We do not collect sensitive personal data (e.g., health or financial details) unless directly relevant to a repair query and with your consent.
2. How We Use Your Information
We use your data to:
- Provide and manage our mobile car body repair services, such as scheduling visits in London, sending quotes, or confirming bookings.
- Communicate with you, including responding to inquiries, sending service updates, or marketing offers (with your opt-in consent).
- Improve our website and business, analyzing usage trends (e.g., popular services like mobile bumper repairs).
- Comply with legal obligations, such as record-keeping for warranties or disputes.
We process data based on legitimate interests (e.g., running our business), consent (e.g., marketing), or contractual necessity (e.g., fulfilling a repair request).
3. Sharing Your Information
We do not sell your data. We may share it with:
- Trusted third parties, such as payment processors (e.g., for secure bookings) or analytics providers (e.g., Google Analytics—see our setup guide earlier).
- Service partners, like suppliers for parts in your repair.
- Legal authorities if required by law (e.g., for fraud prevention).
All sharing complies with GDPR, and we ensure recipients protect your data.
4. Data Security
We implement reasonable security measures, including encryption and access controls, to protect your information from unauthorized access or loss. However, no system is 100% secure—please protect your own details.
5. Your Rights
Under GDPR, you have rights to:
- Access, correct, or delete your data.
- Object to processing or withdraw consent.
- Request data portability.
To exercise these, email us at [your email]. We respond within one month.
6. Data Retention
We keep data only as long as needed—for example, quote details for 6 months post-inquiry, or longer for legal reasons (e.g., 6 years for contracts).
7. Third-Party Links
Our site may link to external sites (e.g., social media). We are not responsible for their privacy practices—review their policies.
8. Children’s Privacy
Our services are not for children under 16. We do not knowingly collect their data.
9. Changes to This Policy
We may update this policy—changes will be posted here with the new date. Continued use means acceptance.
10. Contact Us
For questions, contact: Mobile Car Body Repairs London [Your Address, e.g., London, UK] Email: [info@mobilecarbodyrepairslondon.co.uk] Phone: [Your Phone Number]