These Terms & Conditions (“Terms”) govern your use of the website mobilecarbodyrepairslondon.co.uk (“Site”) and the mobile car body repair services (“Services”) provided by Mobile Car Body Repairs London (trading as Car Cosmetics), a company based in London, UK. By accessing the Site or using our Services (e.g., requesting quotes for dent repairs, scratch fixes, or bumper restorations), you agree to these Terms. If you do not agree, please do not use the Site or Services.
We reserve the right to update these Terms—changes will be posted here with the new date. Continued use constitutes acceptance.
1. Services Overview
We offer mobile car body repair services in London and surrounding areas, including but not limited to:
- Dent removal (e.g., paintless dent repair).
- Scratch and scuff repairs.
- Bumper fixes and restorations.
- Other cosmetic vehicle enhancements.
Services are provided on-site at your location for convenience. All work is performed by qualified technicians using industry-standard materials.
2. Booking and Quotes
- Quotes: Quotes are estimates based on provided information (e.g., photos or descriptions of damage). Final costs may vary upon inspection due to unforeseen issues. Quotes are valid for 30 days.
- Bookings: Book via the Site, email, or phone. We require a deposit (typically 20% of the quote) for larger jobs, refundable if canceled 48 hours in advance.
- Cancellations: Cancel up to 24 hours before the appointment without charge. Late cancellations may incur a fee up to 50% of the quote.
- No-Shows: If you’re unavailable at the scheduled time, we may charge a call-out fee.
3. Payment
- Payments are due upon completion of Services, via cash, card, or bank transfer.
- All prices include VAT where applicable.
- We accept major credit/debit cards; a 2% surcharge may apply for card payments over £500.
- Overdue payments incur 5% interest per month.
4. Warranties and Liability
- Warranty: We provide a 12-month warranty on workmanship and materials for all repairs. This covers defects but excludes normal wear, misuse, or accidents.
- Liability: Our liability is limited to the cost of the Services. We are not responsible for indirect losses (e.g., loss of use of vehicle) or damage caused by pre-existing issues.
- Vehicle Condition: You must disclose any known issues. We are not liable for damage to modified or non-standard vehicles.
- Insurance: We are fully insured for public liability. You are responsible for your vehicle’s insurance during repairs.
5. User Conduct and Site Use
- You may not use the Site for unlawful purposes or to transmit harmful content.
- Intellectual property (e.g., logos, content) on the Site is owned by us—do not reproduce without permission.
- We may suspend access if these Terms are violated.
6. Data Protection
We handle your personal data in line with our Privacy Policy and Cookie Policy, linked in the footer. By using our Services, you consent to data processing for quotes, bookings, and marketing (with opt-out options).
7. Force Majeure
We are not liable for delays or failures due to events beyond our control (e.g., weather, strikes, or supply issues).
8. Governing Law
These Terms are governed by English law. Disputes will be resolved in London courts.
9. Contact Us
For questions or complaints: Mobile Car Body Repairs London [Your Address, e.g., London, UK] Email: [info@mobilecarbodyrepairslondon.co.uk] Phone: [Your Phone Number]